Support
Something not working, or a question about your plan? Here is how to reach a real person, and how to sort out the few things you can do yourself.
Email us
Write to aaron@vivolowellness.com from the address on your account and we will answer within two working days.
It helps to say what you were doing when it went wrong, and what you expected to happen instead.
Questions about your coaching
Anything about your plan, your targets, or your check-in goes to your coach rather than to us. Open the app and use the Coach tab, which is the fastest way to reach them and keeps the answer with the rest of your history.
Changing or ending your coaching
Message your coach, or email us at the address above. You keep access for the period you have already arranged.
To change how often you check in, or how much coach time you get, message your coach.
Deleting your account
Open the app, go to your profile, and choose Delete account. Your account closes straight away and you have 14 days to change your mind: log back in during that time and everything is exactly as you left it.
After 14 days your logs, check-ins, messages, photos and profile are deleted for good. The full detail is in the privacy policy.
Signing in
Forgotten your password? Use the reset link on the sign-in screen and we will email you a way back in.
The app needs an internet connection. If a screen will not load, check your signal first, then close the app fully and reopen it.